CUSTOMER SERVICE WITH A SMILE Seminar Length: Half Day There is a lot more to creating beautiful "smiles" in the orthodontic office than just the treatment. Learn to create an outstanding customer service atmosphere in your practice that leaves your patients and parents with a smile and a glowing reference for your office. Creating an atmosphere in the orthodontic practice of excellent customer service should not be an option. Each and every person that walks in the door of your practice is not only a patient but a potential referral as well. Your patients should all get the "red carpet" treatment. Charlene will talk with you and your team about how to create that excellent customer service experience even when you are dealing with difficult patients and parents. There is not one orthodontic office that could not benefit from this training. Our goal is to help you create beautiful smiles both esthetically and those that come with having an outstanding experience in your practice. Charlene covers all the areas that she finds so important in building a strong foundation for excellent customer service in your practice. Here is a listing of some of the topics: The Importance of Name Recall How to Improve Listening Skills How to Make Your Practice Customer Service Friendly to Children and Teenagers Proper Topics of Conversation With and in Front of Your Patients Telephone Etiquette and Policies Use of Written Communication in the Customer Service Plan Your Office Image Proper Office Attire How to Handle Angry Customers How to Handle Customer Complaints How to Say No Without Saying "No" Additional Customer Service Tips and Advice WHAT YOUR TEAM WILL LEARN FROM TAKING THIS COURSE It teaches the doctor how to create a feeling of ownership among the team. This translates into a high level of customer service to your patients and parents. It helps staff members who have no formal training in the area grasp the concept of providing a high quality of customer service. It will improve your team's harmony as they learn that customer service skills filter over into their interaction with each other daily. It allows the entire team to sit down together and receive the same level of training. No one will feel left out of the loop. It helps your team members learn to handle difficult patients and parents without feeling degraded in the process. It helps the doctor to understand how to handle patient complaints without making the staff feel they are siding with the customer over them. It teaches the entire team the importance of making each customer feel that they are the most important person to walk in the door of your office every day. It will help to build a reputation of exceptional customer service for your practice that is unmatched in your community!