Mastering Management
November 19, 2010 11:00 am – 2:00 pm EST (8:00 am – 11:00 am PT)
- Defining the role of the Office Manager and Clinical Coordinator.
- Learning how to be the right hand person to the CEO (Committed Executive Orthodontist).
- Learn how to analyze practice statistics.
- Preparing yourself to be an outstanding office manager.
- Creating a value system for the team.
- Learn the secrets to keeping the good ones.
- Hiring for success.
- How to conduct a stress free orientation.
- Evaluating staff like a pro.
- Taking the guesswork out of salary reviews.
- Setting up staff accountability systems.
- Using an office manual as a support tool.
- How to motivate staff to enjoy work.
- Handling intra-office conflict.
- Setting up efficient systems that reduce conflict.
- How to facilitate excellent communications in the practice.
- How to evaluate the schedule and set goals for high productivity.
- Understanding the P&L statement and office budgeting.
- Setting up an office budget that leads to high profits.
- The 4 things that great companies do!.
Easy, convenient and practical for busy offices, Charlene’s Webinars offer a condensed, action packed version of the New Patient Coordinator seminar online. Join us for real-time, interactive sessions or watch a recorded session at your convenience. Both include our 100+ page resource workbook.
- No airfare or gasoline expense!
- No hotel room or travel costs!
- No time away from the office!
- $395 to register (per computer) – your entire team can attend!
IF YOU CAN PICK UP A PHONE AND SEND AN EMAIL,
YOU CAN PARTICIPATE IN A WEBINAR!What is a Webinar?
A webinar is a presentation, lecture, workshop, or seminar that is transmitted over the web. Webinars can be live or recorded. Charlene White offers both for her clients’ convenience.
What do I need to participate in Charlene’s Webinars?
To participate in one of Charlene’s webinars, you need a phone (with speakers or speakerphone if you will have several people listening to the webinar) and a computer with internet access. You will listen to Charlene’s voice over the phone and will be given a dial in number at the beginning of the webinar. You will see the visual presentation, the PowerPoint, Charlene, etc., on your computer.
Recorded vs. Live Webinar
Live webinar: Attend on a specific day at a specific time determined by Charlene White and her team. You get to talk live with Charlene and other offices that are attending the webinar during live webinar. If you have technical difficulties, you will be sent a recording of the live webinar that you will have access to for 24 hours.
Recorded webinar: You purchase a previously recorded webinar and will have viewing access to the webinar for 24 hours. You pick the time that you want to view the webinar and Progressive Concepts will make the webinar accessible to you during that time. You will still receive a workbook and if you have any questions, you may call or email Charlene after you view the webinar.
Comments from Earlier Webinars:
“I enjoyed the entire webinar! I am new to this position and everything was so helpful. I also enjoyed how we could interact and get feedback from other offices. I learned a lot! The webinar is an excellent idea!”
Michele Means
Dr. Jeri Stull Orthodontics
Fort Thomas, KY
“What I liked most about the workshop was being able to gain the information we needed in the comfort of our own office.”
Renee Pass
Dr. Sosebee and Britt
“What I liked most about the webinar was that it was well organized and had great content! Great job! We have already started using some of your ideas! Thanks!”
Dr. Michael Minars
Hollywood, FL
“What I liked most about the webinar was the convenience of not having to travel, saving costly expenses, and not having to take off of work! Workbook was great!”
Dr. Mark Paschen
Orthodontics by Dr. Mark D. Paschen
“What I liked most about the webinar was that it was really informational! I also liked being able to see you and ask questions! I think that it was awesome that we could interact with you and the other offices.”
Courtney Murray
Rekow and Stull Orthodontics
“What I liked most about the webinar was that it was very thorough – discussed all the aspects from the new patient phone call to financing, virtual meetings, etc.”
Rose Ross
Spillane and Reynolds Orthodontics
“I enjoyed the entire webinar! I am new to this position and everything was so helpful. I also enjoyed how we could interact and get feedback from other offices. I learned a lot! The webinar is an excellent idea!””
Michele Means
Rekow and Stull Orthodontics
Fort Thomas, KY
“What I liked most about the webinar was that it was full of great ideas and everyone got to interact including other offices! It was a pleasure to listen to Charlene speak and I learned lots of helpful information.”
Tiffany Slaven
Rekow and Stull Orthodontics
Fort Thomas, KY
“I really enjoyed the information and seeing what goes into a new patient process. I’m more clinical, but still have to answer phones and do new patient exams. I loved the whole meeting! Thank you!”
Kira Hoffmann
Rekow and Stull Orthodontics
Fort Thomas, KY