Improve your new patient process and increase your case acceptance with this incredible training course. THIS COURSE CONTAINS
  1. A 1-Hour Video that walks you through a new patient appointment, starting with the first telephone call, and wrapping up with the start appointment. You actually watch a top-notch office role-play this entire process, and Charlene inserts her comments and training along the way. It covers the following:
    • New patient phone call (a good call vs. a poor call)
    • A computerized tour of the office
    • The new patient coordinator’s interaction (use of CD Rom)
    • The doctor’s exam (incorporates imaging
    • Financial options
    • Variety of ways to overcome objections
    • The close
  2. A 1-Hour Video in which Charlene covers every “other” topic associated with the new patient process:
    • Alternative consultation styles
    • Scheduling new patient appointments
    • Improving case acceptance
    • Recall system
    • Tracking statistics
    • Setting goals
  3. A 100+ Page Manual with all the back-up materials, forms, samples, etc. that are associated with the video training. This information is invaluable to the training. This is a marvelous course that every orthodontic office can benefit from today!

    Price $495

    "I am in the process of training a new TC and I purchased your ‘Excellence in the New Patient Process’ training material. Very well done. I thought the first DVD was worth the entire price of the program! The written materials were great also."
    - Dr. Charles J. Ruff