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Charlene has been consulting in orthodontics exclusively since 1983. Doctors consistently tell Charlene week after week, “I could not believe how much you picked up on in only one day of observing my office”. Charlene’s message is internationally acclaimed. Through the years, she has consulted with over 500 clients across the United States and Canada. Within two years of her initial visit, her clients on average increase their personal income by $100,000 per year once they have implemented their consultation action plan. She helps them learn how to better manage their practice so they can reap the benefits. In addition to increasing their income, the majority of her clients see patients 12 days a month, which results in a fulfilling life outside the practice too.
Charlene has
consulted and lectured in 46 states as well as Japan, Ireland, Canada and Australia.
Seeing doctors and staff reach their goals is our greatest reward. We have been able to facilitate the following for 500 orthodontic practices across North America:
- 180 patient days to 168 patient days
- $5,000 per day production to $12,000 per day
- 60% overhead to 50% overhead
- Improved salary and benefit packages for staff through more efficient systems
- Reduced clinical emergencies
- Greatly improved patient flow
- Increased new patient numbers
- 5 - 20% increases in case acceptance
- Happier staff and improved longevity
- Doctors wanting to continue their career because they enjoy it
- "Quality of life improvements that you can't put a price tag on!"
After evaluating the entire practice, Charlene tailors her recommendations to meet the client's specific needs. For example, she designs the scheduling template exclusively for your office. Many doctors report that implementing the recommendations are easy because they fit for them and their team.
If you would like more information on having Charlene come into your office for an in-office consultation, please phone 800-445-7805 or send us an E-Mail and ask for a consultation inquiry package.
Results of Recent Consultations
Result 1:
Before Consult with Charlene |
After Consult with Charlene |
| Averages for 2007 |
Averages for 2008
first quarter |
| Production |
$113,916 |
Production |
$141,063 |
| Collection |
$102,630 |
Collection |
$117,940 |
| Starts |
23 |
Starts |
33 |
| Exams |
40 |
Exams |
43 |
| Exam to Start Ratio |
57% |
Exam to Start Ratio |
76% |
Result 2:
Before Consult with Charlene |
After Consult with Charlene |
| Averages for 2007 |
Averages for 2008
first quarter |
| Production |
$307,343 |
Production |
$495,771 |
| Collection |
$322,072 |
Collection |
$375,008 |
| Starts |
82 |
Starts |
128 |
| Exams |
136 |
Exams |
138 |
| Exam to Start Ratio |
60% |
Exam to Start Ratio |
92% |
Benefits of a Long-Term Consulting Relationship with Charlene White
Overhead Comparison 2005 - 2008:
| Averages for 2005 |
Recommended
Budget Amount |
Averages for 2008 |
| Staff Wages & Staff Benefits |
32.6% |
18-20% |
16.6% |
| 2.0% |
2.0% |
2.0% |
| Ortho Supplies |
6.5% |
6.0% |
5.1% |
| Office Supplies & Postage |
2.3% |
2.0% |
0.9% |
| Marketing & Promos |
2.0% |
2-4% |
2.1% |
| Legal & Accounting Services |
|
1% |
1.1% |
| Rent & Utilities |
3.7% |
6.0% |
3.6% |
| Telephone |
|
1.0% |
0.1% |
| Lab & Lab Wages |
3.3% |
3.5% |
2.1% |
| Totals |
50.4% |
|
33.6% |
16.8% Improvement!!!
Typical 2-Day Consultation Schedule
The first evening:
Charlene meets with the doctor for approximately one hour to discuss the concerns and goals of the practice.
DAY 1
Morning:
- Patients are scheduled as normal.
- Staff members will be interviewed for about 15 minutes each during the first part of the morning in a private area of the office. These interviews are a very important part of the consultation. The results will be discussed with the doctor that evening and followed in detail in the consultation report.
- After the staff interviews, various systems within the practice will be observed.
Afternoon
- Charlene will need to observe at least one new patient appointment and a consultation.
Evening
- Charlene will meet with the doctor to discuss recommendations and review the outline for the next day's workshop.
DAY 2
- No patients are scheduled.
- A workshop will be conducted with the doctor and staff. During the workshop, recommendations for the practice will be discussed, projects will be planned together and implemented in accordance with the needs of the practice.
- Charlene will normally depart by 1:00 p.m. so patients may be scheduled for the remainder of the afternoon.
FOLLOW-UP
The doctor will receive a written report of Charlene's recommendations within three weeks following the consultation.
ANNUAL VISITS
Although there are no contracts to sign for future consultations, Progressive Concepts highly recommends annual 1-day or 2-day follow-up visits. Follow-up visits keep the practice moving in a positive direction and help you achieve your goals faster and more easily.
ADDITIONAL QUESTIONS
The staff is encouraged to fax Charlene White any time questions arise after the consultation is complete.
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