PROFESSIONAL EXPERIENCE

1975 – 1980

Registered Dental Hygienist &
Office Manager
Norfolk, VA
Dr. Bill Tuggle’s Private Practice 

1980-1983

Dental Consultants
Virginia Beach, VA

1983 – Present

President & Owner of Progressive Concepts
Virginia Beach, VA
Orthodontic Consulting Firm

BOARDS

2000 – 2006
AAOF Lay Director

2011 – Present
Smiles for a Lifetime Board Member

EDUCATION

education teal rule

Norview High School 
    Norfolk, VA 
    High School 
    Graduated 13th in class of 630 as an Honor Student Member of Honor Society

Old Dominion University 
    Norfolk, VA 
    1975 B.S. Degree in Hygiene, Cum Laude

PRESENTATIONS

presentations teal rule
  • 1987 - Speaker, “Adventures in Attitudes” for AAO Annual Meeting 
  • 1989 - Speaker, “How to Attract More New Patients to the Orthodontic Practice” for AAO Annual Meeting 
  • 1991 - Speaker, “You Never Have A Second Chance to Make A Good First Impression” for AAO Annual Meeting 
  • 1992 - Speaker, “How to Attract More New Patients to Your Office” for AAO Annual Meeting 1992 
  • 02/1994 - Speaker, OMS, Atlanta, GA 
  • 02/1994 - Speaker, “The Role of the New Patient Coordinator” for Summit 2000, Vail, CO 
  • 04/1994 - Speaker, AAO, Orlando, FL 
  • 05/1994 - Speaker, Irish Orthodontists, Dublin, Ireland 05/1994 Speaker, Summit 2000, London, England 
  • 06/1994 - Speaker, “10 Steps to Long Term Success” for Pacific Coast Society of Orthodontists, San Francisco and Los Angeles, CA 
  • 07/1994 - Speaker, “Orthodontic Practice Management” for “A” Company, San Diego, CA 
  • 11/1994 - Speaker, UNITEK, Palm Springs, CA 
  • 11/1994 - Speaker, “Creating a Happy Office” for SAO, Charleston, SC 
  • 11/1994 - Speaker, “Interoffice Communication: More Fun, Less Stress” for PCSA, Palm Springs, CA 
  • 01/1995 - Speaker, ORMCO: The Gorman Institute, Palm Springs, CA
  • 03/1995 - Speaker, “How to Take Your Case Acceptance to the Top” for OMS, \Atlanta, GA 
  • 03/1995 - Speaker, “Step by Step Solutions to Creating a Happy & Productive Team” for “A” Company, Dallas, TX 
  • 04/1995 - Speaker, “Step by Step Solutions to Creating a Happy & Productive Team” for “A” Company, Boise, ID 
  • 04/1995 - Speaker, “Step by Step Solutions to Creating a Happy & Productive Team” for “A” Company, New Orleans, LA 
  • 05/1995 - Speaker, AAO, San Francisco, CA 09/1995 Speaker, SAO, Atlanta, GA 
  • 10/1995 - Speaker, MSO/SWSO, Kansas City, MO 10/1995 Speaker, GLAO, Toronto, Canada 
  • 1996 - Speaker, RMSO 
  • 03/1996 - Speaker, TP Japan, Osaka and Tokyo Japan 05/1996 Speaker, AAO National Meeting, Denver, CO 
  • 08/1996 - Speaker, Graduate Orthodontic Residents Program Graduation 
  • 09/1996 - Speaker, “Creating a Happy Office” for Rocky Mountain Society of Orthodontists, ID 
  • 09/1996 - Speaker, “A” Company, Philadelphia, PA 
  • 10/1996 - Speaker, Canadian Association of Orthodontists, Toronto, Canada 
  • 10/1996 - Speaker, NYU Alumni, hosted by “A” Company, New York, NY 
  • 11/1996 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Kentucky State Association of Orthodontists, Louisville, KY 
  • 03/1997 - Speaker, “Tips on OMS as a Management Tool” for OMS, Atlanta, GA 
  • 04/1997 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Tidewater Society of Orthodontists, Norfolk, VA 
  • 05/1997 - Speaker, “Peak Performance” for AAO National Meeting, Philadelphia, PA 
  • 06/1997 - Speaker, “Peak Performance” for Dr. Morita’s Study Club, Aiea, HI 
  • 07/1997 - Speaker, “Peak Performance” for Dr. Mizell’s Study Club, Houston, TX 
  • 09/1997 - Speaker, “NPC” for Super Schulman Group, Chicago, IL 
  • 09/1997 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Cleveland Association of Orthodontists, Cleveland, OH 
  • 09/1997 - Speaker, “Peak Performance” for Quebec Society of Orthodontists, Montreal, Canada 
  • 10/1997 - Speaker, “Peak Performance” for Greely Nista Study Group, Wilmington, DE 
  • 11/1997 - Speaker, “Scheduling for Success” for Southern Association of Orthodontists (SAO), San Marco, FL 
  • 12/1997 - Speaker, “Peak Performance” for Arizona State Orthodontic Association, Tempe, AZ 
  • 1998 - Speaker, SAO 
  • 01/1998 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Columbia Orthodontic Alumni, New York, NY 
  • 01/1998 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Illinois Society of Orthodontists, Oak Brook Terrace, IL 
  • 04/1998 - Speaker, “5 Steps to Creating a Happy Harmonious Team” for Oregon State Society of Orthodontists, Portland, OR 
  • 05/1998 - Speaker, “The Financial Coordinator” for AAO National Meeting, Dallas, TX 
  • 09/1998 - Speaker, “New Patient Coordinator, Level II Workshop” for Super Schulman Group, Chicago, IL 
  • 10/1998 - Speaker, “Ten Tips for Future Success” for Great Lakes Association of Orthodontists and Mid Atlantic Society of Orthodontists, Bermuda 
  • 1998 - Speaker, MASO 
  • 1998 - Speaker, The Illinois Society of Orthodontists 1999 Speaker, OMS 
  • 2000 - Speaker, Illinois State Ortho Association 2000 Speaker, GAO 
  • 2001 - Speaker, Wisconsin Society of Orthodontists 2004 Speaker, Baylor Alumni Meeting 
  • 2005 - Speaker, Australian Study Club 
  • 2005 - Speaker, NESO 
  • 2005 - Speaker, Kodak User’s Meeting 
  • 2005 - Speaker, Western Society 
  • 2005 - Speaker, Western Pennsylvania Society of Orthodontists 2006 Speaker, OAIDT
  • 2006 - Speaker, Kodak User’s Meeting
  • 2006 - Speaker, AAO
  • 2007 - Speaker, NCOA
  • 03/07 - Speaker, PracticeWorks User’s Meeting, Atlanta, GA
  • 01/08 - Speaker, Rocky Mountain Dental Convention
  • 03/2008 - Speaker, PracticeWorks User’s Meeting, Atlanta, GA
  • 04/2008 - Speaker, Sociedad de Especialistas en Ortodoncia de PR, Puerto Rico
  • 05/2008 - Speaker, “Team Power” and “A Cutting Edge Approach to Intra-Office Communication” for AAO in Denver, CO
  • 05/2008 - Speaker, “Team Power” and “Peak Performance” for Michigan Association of Orthodontists in Lansing, MI
  • 02/2009 - Speaker, “10 Ways to Get People to Like You in 90 Seconds” for the 2009 Ortho User’s Group Meeting in Scottsdale, AZ
  • 03/2009 - Speaker, “DICEE” for the 2009 Dolphin Meeting in New Orleans, LA
  • 03/2009 - Speaker, “Peak Performance” for Orthodontic Education and Research Foundation (OERF) in St. Lois, MO
  • 03/2009 - Speaker, “How to Use OrthoTrac as a Management Tool” for the Kodak User’s Meeting in Atlanta, GA
  • 05/2009 - AAO Boston in Boston, MA
  • 05/2009 - South Florida Academy
  • 06/2010 - Speaker, Alabama Ortho Association, Ono Island, AL
  • 09/2010 - Speaker, GLAO/MASO Meeting, Palm Beach, FL
  • 11/2010 - New Patient Coordinator/Marketing Workshop, Las Vegas, NV
  • 12/2010 - Peak Performance Seminar, New York City, NY
  • 03/2011 - Speaker, Dolphin Meeting, Atlanta, GA
  • 03/2011 - Speaker, OrthoTrac/Kodak Meeting, Atlanta, GA
  • 05/2011 - Speaker, AAO Meeting, Chicago, IL
  • 07/2011 - Speaker, GORP, St. Louis, MO
  • 08/2011 - Speaker, KSOS, Lexington, KY
  • 09/2011 - Speaker, PCSO, Vancouver, BC, Canada
  • 10/2011 - Speaker, SWSO, Houston, TX
  • 10/2011 - Speaker, OrthoVoice, Las Vegas, NV
  • 11/2011 - Speaker, NESO, Boston, MA
  • 01/2012 - Speaker, Damon Forum, Phoenix, AZ
  • 01/2012 - Speaker, Gorman Symposium, Las Vegas, NV
  • 02/2012 - Speaker, TOPS, New Orleans, LA
  • 03/2012 - Key Note Speaker, Dolphin Annual Meeting, Anaheim, CA
  • 03/2012 - Speaker, Orthotrac, Atlanta, GA
  • 03/2012 - Speaker, Northern Virginia Study Club, Fairfax, VA
  • 04/2012 - Speaker, Virginia Association of Orthodontists, Williamsburg, VA
  • 06/2012 - Speaker, Alabama Dental Association, Gulf Shores, AL
  • 11/2012 - Speaker, NESO, New York City, NY
  • 2012 - Speaker, Align TC Training Courses (10 cities)
  • 01/2013 - Speaker, Minnesota Association of Orthodontists, Minneapolis, MN
  • 02/2013 - Speaker, Damon Forum, Orlando, FL
  • 03/2013 - Speaker, Dolphin Annual Meeting, Phoenix, AZ
  • 03/2013 - Speaker, Carestream User Meeting, Atlanta, GA
  • 04/2013 - Speaker, Align Seminar, Williamsburg, VA
  • 05/2013 - Speaker, Align Seminar, Charlotte, NC
  • 06/2013 - Speaker, Align Seminar, Pinehurst, VA
  • 07/2013 - Speaker, GORP, Chapel Hill, NC
  • 09/2013 - Speaker, OrthoVoice, Las Vegas, NV
  • 09/2013 - Speaker, Align Seminar, Baltimore, MD
  • 10/2013 - Align Seminar, Livonia, MI
  • 12/2013 - Peak Performance Seminar, New York City, NY
  • 01/2014 - Speaker, ABO Winter Meeting, Charleston, SC
  • 02/2014 - Speaker, Cloud 9 Annual Meeting, Atlanta, GA
  • 03/2014 - Speaker, Carestream Annual Meeting, Atlanta, GA
  • 04/2014 - Speaker, Align Seminar, Phoenix, AZ
  • 04/2014 - Speaker, AAO Annual Meeting, New Orleans, LA
  • 05/2014 - New Patient Coordinator/Marketing Workshop, Charlotte, NC
  • 02/2015 - Speaker, AAO Winter Meeting, Miami, FL
  • 02/2015 - Speaker, Invisalign Meeting, Orlando, FL
  • 03/2015 - Speaker, Cloud 9 Meeting, Atlanta, GA
  • 03/2015 - Speaker, Ortho Trac Meeting,
  • 03/2015 - Speaker, MAO Meeting, Detroit, MI
  • 04/2015 - Speaker, NJAO Meeting,
  • 04/2015 - New Patient Coordinator/Marketing Workshop, Charlotte, NC
  • 07/2015 - Speaker, HSO Meeting, San Diego, CA
  • 09/2015 - New Patient Coordinator/Marketing Workshop, Norfolk, VA
  • 09/2015 - New Patient Coordinator/Marketing Workshop, Las Vegas, NV
  • 10/2015 - Speaker, SAO Annual Meeting, Orlando, FL
  • 11/2015 - New Patient Coordinator/Marketing Workshop, New York, NY
  • 12/2015 - Peak Performance Workshop, New York, NY
  • 03/2016 - Speaker, Cloud 9, Atlanta, GA
  • 03/2016 - New Patient Coordinator/Marketing Workshop, San Antonio, TX
  • 05/2016 - Speaker, AAO Meeting, Orlando, FL
  • 05/2016 - Peak Performance Workshop, Atlanta, GA
  • 06/2016 - New Patient Coordinator/Marketing Workshop, Virginia Beach, VA
  • 09/2016 - Speaker, Schulman TC Meeting, Charlotte, NC
  • 09/2016 - Speaker, Ortho Voice, Las Vegas, NV
  • 0/2016 - New Patient Coordinator/Marketing Workshop, Atlanta, GA
  • 10/2016 - New Patient Coordinator/Marketing Workshop, Norfolk, VA
  • 11/2016 - Speaker, MKS Forum, Dallas, TX
  • 12/2016 - Peak Performance Workshop, New York, NY
  • 1/2017 - Speaker, TX Ortho Study Club, San Antonio, TX
  • 2/2017 - New Patient Coordinator/Marketing Workshop, Orlando, FL
  • 2/2017 - Speaker, HSO Symposium, Scottsdale, AZ
  • 3/2017 - Speaker, Cloud 9 Meeting, Atlanta, GA
  • 4/2017 - Speaker, WI Society of Orthodontists, Madison, WI
  • 4/2017 - Speaker, AAO Annual Meeting, San Diego, CA
  • 5/2017 - New Patient Coordinator/Marketing Workshop, Ann Arbor, MI
  • 9/2017 - New Patient Coordinator/Marketing Workshop, Nashville, TN
  • 11/2017 - New Patient Coordinator/Marketing Workshop, Orlando, FL
  • 11/2017 - Speaker, NESO Meeting, Boston, MA
  • 3/2018 - Speaker, Cloud 9 Meeting, Atlanta, GA
  • 3/2018 - New Patient Coordinator/Marketing Workshop, Dallas, TX
  • 4/2018 - Mastering Practice Management Workshop, Atlanta, GA

ARTICLES

  • 01/1985 - “You Never Have a Second Chance to Make a Good First Impression” listed in the JCO, Volume: 19, Number:1, Page: 62
  • 08/1985 - “Safeguarding Against Collection Problems” listed in the JCO, Volume: 19, Number: 8, Page: 594
  • 04/1986  - “Building a Practice Over the Telephone” listed in the JCO, Volume: 20, Number: 4, Page: 269
  • 12/1989 - “How to Fine – Tune Your Hiring Process” listed in the JCO, Volume: 23, Number: 12, Page: 798
  • 04/1992 - “Potential Patients Are in Your Office” listed in the JCO, Volume: 26, Number: 4, Page: 236
  • 01/1993 - “Ten Tips for Improving Your Case Acceptance Ratio” listed in the JCO, Volume: 27, Number: 1, Page: 34
  • 04/1994 - “Converting Observation Recalls to New Starts” listed in the JCO, Volume: 28, Number: 4, Page: 212
  • 10/1995 - “Win – Win Staff Compensation” listed in the JCO, Volume: 29, Number: 9, Page: 577
  • 01/1996 - “Flexible Financing:  A Paradigm Shift” listed in the JCO, Volume 30: Number 1: Page 28
  • 10/1999 - “Today’s Top Challenge for Orthodontists, Part 1” listed in Management
  • & Marketing, Volume 33: Number 9: Page 505
  • 01/2000 -  “Examination Rooms” listed in Orthodontic Office Design, Volume 34: Number 1: Page 15
  • 04/2006 - “You Get Who You Pay For” listed in OrthodonticProductsOnline.com
  • 08/2006 - “Consultants in the Orthodontic Practice:  A Young Orthodontist’s Perspective” listed in the AAO, Volume 1, Issue 3, Page 1
  • 10/2006 - “Questions to Ask if you want to Rejuvenate Your Practice” listed in Benston Clark reSource
  • 04/2007 - “Bonuses Versus Raises” listed in OrthodonticProductsOnline.com 07/2007    Are You Controlling Your Inventory or Is It Controlling You? for Orthodontic Products
  • 06/2008 - “How to Quit Blaming the Receptionist for a Faulty Schedule,” for Ortho II Magazine
  • 04/2009 - “Empowering Patient Communication,” for Tradition and Vision
  • 01/2010 - “Building a Peak Performance Practice” for Orthotown
  • 08/2010 - “The Key Elements of a Quality Orthodontic Practice” for NTO
  • 06/2011 -  “Safeguards Against Embezzlement” for SAO
  • 04/2012 - “Evolution of a Peak Performance Practice,” for OrthoTown
  • 01/2013 - “Activate Practice Pro-Action versus Panic Reaction” for The Wave
  • 05/2013 - “From Mom’s Point of View” OrthoTown
  • 06/2014 - “Team Power for the Orthodontic Team:  Benefits of Having a Happy and Harmonious Team
  • 10/2014 - “15 Key Points to Improve Your New Case Acceptance” for The Progressive Orthodontist
  • 05/2015 - “How Much Do Braces Cost?” for Orthodontic Communications
  • 7/2015 - “Bringing Patients BACK Into Observation,” CEOrtho Study Club
  • 3/2016 - “How to Manage Overhead Percentages in the Orthodontic Practice,” Orthotown
  • 6/2016 - “Proactive Implementation – Key Steps to System Success,” The Progressive Orthodontist
  • 7/2016 - “Sweat Equity, High Returns,” CEOrtho Study Club
  • 11/2016 - “How to Avoid Financial Pitfalls of Purchasing a Practice,” Orthotown
  • 1/2017 - “Practice Management Software – Is it Time to Make a Change,” Orthotown
  • 1/2017 - “Important Questions to Ask Yourself if You Want to Rejuvenate Your Practice,” CEOrtho
  • 2/2017 - “How to Maximize the Selling Value of Your Practice,” The Progressive Orthodontist
  • 4/2017 - “Benefits of a High-Tech Office,” CEOrtho
  • 7/2017 - “When the New Doctor Joins the Practice,” CEOrtho
  • 3/2018 -  “Finding a Successful Associate to Fit Your Office,” Journal of Clinical Orthodontics
  • 3/2018 - “Starting a New Practice,” JCO Roundtable
  • 4/2018 -  “Key Performance Indicators,” Orthotown