THIS COURSE CONTAINS ...
A private 12- minute video for the orthodontist in which Charlene discusses how providing excellent customer service to your patients begins by providing excellent customer service to your staff.
A 1-hour video is intended to be viewed by the entire team and the doctor. Charlene covers all the areas that she finds so important in building a strong foundation for excellent customer service in your practice. Here is a listing of some of the topics she covers:
- How to Improve Listening Skills
- Proper Office Attire
- Proper Topics of Conversation With and In Front of Your Patients
- How to Handle Angry Customers
- Telephone Etiquette and Policies
- How to Handle Customer Complaints
- Your Office Image
- Additional Customer Service Tips and Advice