THIS COURSE CONTAINS...
1. A 1-Hour video that walks you through a new patient appointment, starting with the first telephone call, and wrapping up with the start appointment. You actually watch a top-notch office role-play this entire process, and Charlene inserts her comments and training along the way. It covers the following:
- New patient phone call (a good call vs. a poor call)
- A computerized tour of the office
- The new patient coordinator’s interaction
- The doctor’s exam (incorporates imaging
- Financial options
- Variety of ways to overcome objections
- The close
2. A 1-Hour Video in which Charlene covers every “other” topic associated with the new patient process:
- Alternative consultation styles
- Scheduling new patient appointments
- Improving case acceptance
- Recall system
- Tracking statistics
- Setting goals
This is a marvelous course that every orthodontic office can benefit from today!
"I am in the process of training a new TC and I purchased your ‘Excellence in the New Patient Process’ training material. Very well done. I thought the first DVD was worth the entire price of the program! The written materials were great also."
- Dr. Charles J. Ruff