Guideline for Orthodontic Scripting

$125.00

Charlene White has developed several scripts for handling patient questions, front desk interactions, scheduling conflicts, and stressful situations either other the phone or in person.

Frequently Asked Questions lists questions the appointment coordinator may need to answer on the phone or in person.
Daily Front Desk Interactions describes typical interactions that can occur at the front desk, and how to respond to them.
Scheduling Conflicts describes how to handle the inevitable scheduling problems that can occur.
Oral Hygiene, Appliance Care, and Praising the Patient presents several scenarios involving the clinical staff and how they can best communicate with patients and/or parents.
Stressful Situations presents various stressful scenarios and the best way to handle them.
Telephone Interactions covers front desk and telephone do's and don'ts, gathering information over the telephone, and how to win new patients over the telephone.