Charlene White has developed several scripts for handling patient questions, front desk interactions, scheduling conflicts, and stressful situations either other the phone or in person.

Learn to Reduce Patient Days & Increase Production, Create an Extremely Efficient Schedule, Take communication Skills to a New Level and much more!

A 1-hour DVD seminar that takes an interesting and in-depth look at how orthodontic practices can create a schedule that works for the doctor, the clinical team, and the business staff. This product was designed for the entire team to watch together.

The Secret Shopper Call includes:

• Calling your office
• Taping the call and sending it with your evaluation and analysis
• Evaluating the strengths and weaknesses of the call
• Providing guidelines for an excellent performance in the future