Secret Shopper Call

The Secret Shopper Call includes:

• Calling your office
• Taping the call and sending it with your evaluation and analysis
• Evaluating the strengths and weaknesses of the call
• Providing guidelines for an excellent performance in the future

Complete the information on both pages of the downloadable form and email them to:  [email protected] Your call will be made within a week of receiving your request form. It is recommended you inform the staff that the call is coming. The goal is to improve and succeed.

The evaluation, training materials and recorded conversations will be sent to the provided email address.