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THIS COURSE CONTAINS ...
Video #1: A private 12- minute video for the orthodontist in which Charlene discusses how providing excellent customer service to your patients begins by providing excellent customer service to your staff.
Video #2: This 1-hour video is intended to be viewed by the entire team and the doctor. Charlene covers all the areas that she finds so important in building a strong foundation for excellent customer service in your practice. Here is a listing of some of the topics she covers:
- How to Improve Listening Skills
- Proper Office Attire
- Proper Topics of Conversation With and In Front of Your Patients
- How to Handle Angry Customers
- Telephone Etiquette and Policies
- How to Handle Customer Complaints
- Your Office Image
- Additional Customer Service Tips and Advice
Written Materials: Along with back-up materials for all the subjects she discusses in her videos, Charlene also provides a wonderful section of customer service games and exercises for your team to use long after you have finished this video seminar.